[vc_row][vc_column][martfury_empty_space height=”90″][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:36|text_align:center” use_theme_fonts=”yes” el_class=”mf-semibold” css=”.vc_custom_1511409329979{margin-top: 0px !important;margin-bottom: 0px !important;}”][martfury_empty_space height=”120″][martfury_faqs title=”BUSINESS” faqs=”%5B%7B%22title%22%3A%22What%20are%20your%20business%20hours%3F%22%2C%22desc%22%3A%229AM%20-%206PM%20(Monday-Friday)%22%7D%2C%7B%22title%22%3A%22What%20are%20your%20response%20time%20on%20Emails.%22%2C%22desc%22%3A%22Please%20allow%2024-48%20hours%20to%20get%20a%20response%2C%2080%25%20we%20answer%20your%20emails%20within%202%20hours.%22%7D%2C%7B%22title%22%3A%22How%20long%20you%20been%20in%20business%3F%22%2C%22desc%22%3A%22MagicShelf.ca%20started%20two%20years%20ago.%20We%20are%20part%20of%20CozyShelf%20eCommerce.%22%7D%5D”][martfury_empty_space height=”30″][vc_separator color=”custom” accent_color=”rgba(204,204,204,0.15)”][martfury_empty_space height=”75″][martfury_faqs title=”SHIPPING” faqs=”%5B%7B%22title%22%3A%22What%20Shipping%20Methods%20Are%20Available%3F%22%2C%22desc%22%3A%22We%20ship%20using%20CanadaPost%20and%20UPS%22%7D%2C%7B%22title%22%3A%22Do%20You%20Ship%20Internationally%3F%22%2C%22desc%22%3A%22Yes%2C%20we%20do.%22%7D%2C%7B%22title%22%3A%22How%20Long%20Will%20It%20Take%20To%20Get%20My%20Package%3F%22%2C%22desc%22%3A%22Depends%20on%20the%20shipping%20type%20you%20request.%20Regular%20mail%205-10%20business%20days%20within%20Canada%20and%20the%20USA.%20Express%20Mail%202-5%20business%20days%20within%20Canada%20and%20the%20USA.%20Also%2C%20we%20offer%20next%20day%20shipping.%22%7D%5D”][martfury_empty_space height=”30″][vc_separator color=”custom” accent_color=”rgba(204,204,204,0.15)”][martfury_empty_space height=”75″][martfury_faqs title=”PAYMENT” faqs=”%5B%7B%22title%22%3A%22What%20Payment%20Methods%20Are%20Accepted%3F%22%2C%22desc%22%3A%22We%20accept%20Visa%2C%20MasterCard%2C%20AMEX%2C%20GooglePay%20and%20ApplePay%22%7D%2C%7B%22title%22%3A%22Is%20Buying%20On-Line%20Safe%3F%22%2C%22desc%22%3A%22Yes.%20Transactions%20processed%20through%20MagicShelf.ca%20are%20safe.%20We%20use%20the%20SSL%20(Secure%20Socket%20Layer)%20encryption%20standard.%20Use%20an%20SSL%20compliant%20browser%20such%20as%20Microsoft%20Internet%20Explorer%2C%20Firefox%2C%20Safari%2C%20or%20Google%20Chrome%20to%20conduct%20encrypted%20transactions%20through%20the%20MagicShelf.ca%20store.%22%7D%2C%7B%22title%22%3A%22In%20which%20currency%20the%20prices%20are%20listed%3F%22%2C%22desc%22%3A%22We%20accept%20Canadian%20Dollars%20and%20US%20Dollars.%5CnIf%20you%20are%20located%20in%20Canada%20the%20prices%20will%20be%20displayed%20in%20Canadian%20dollars%2C%20otherwise%2C%20all%20other%20countries%20will%20see%20the%20prices%20in%20US%20Dollars.%22%7D%5D”][martfury_empty_space height=”30″][vc_separator color=”custom” accent_color=”rgba(204,204,204,0.15)”][martfury_empty_space height=”75″][martfury_faqs title=”Order & Returns” faqs=”%5B%7B%22title%22%3A%22Do%20you%20stock%20all%20items%20listed%20on%20your%20website.%22%2C%22desc%22%3A%22We%20can%20not%20stock%20every%20single%20item%2C%20We%20have%20over%204000%20items%20in%20stock%20and%20the%20rest%20of%20listed%20items%20are%20shipped%20directly%20from%20our%20suppliers.%20We%20do%20our%20best%20to%20update%20our%20database%20on%20a%20daily%20basis%20but%20sometimes%20we%20had%20todo%20the%20update%20manually%20depending%20on%20the%20suppliers%20management%20system.%22%7D%2C%7B%22title%22%3A%22Do%20we%20share%20the%20information%3F%22%2C%22desc%22%3A%22We%20respect%20your%20privacy%20and%20appreciate%20your%20business.%20At%20no%20time%20do%20we%20ever%20provide%20your%20account%20contact%20or%20payment%20information%20to%20any%20third%20party%20vendor%2C%20associate%20or%20service%20provider%20unless%20absolutely%20necessary%20in%20order%20to%20complete%20your%20transaction%20or%20order.%22%7D%2C%7B%22title%22%3A%22Do%20I%20need%20an%20account%20to%20place%20an%20order%3F%22%2C%22desc%22%3A%22Yes%2C%20you%20are%20required%20to%20open%20an%20account%20to%20place%20an%20order.%20When%20you%20open%20an%20account%20you%20will%20able%20to%20track%20your%20shipped%20items%2C%20returns%20and%20get%20special%20promotions.%22%7D%2C%7B%22title%22%3A%22How%20Do%20I%20Track%20My%20Order%3F%22%2C%22desc%22%3A%22All%20of%20the%20tracking%20information%20for%20your%20order%20will%20be%20added%20to%20your%20account%2C%20and%20you%20can%20view%20them%20in%20your%20account%20dashboard.%22%7D%2C%7B%22title%22%3A%22What%20are%20the%20returns%20conditions%3F%22%2C%22desc%22%3A%22%3Cli%3EUnless%20faulty%2C%20products%20can%20only%20be%20returned%20for%20an%20exchange%20or%20credit%20note.%5Cn%3Cli%3EOur%20return%20policy%20does%20not%20apply%20to%20downloads%2C%20as%20there%20is%20nothing%20physical%20to%20return.%5Cn%3Cli%3EPlaying%20cards%20and%20DVDs%20must%20be%20returned%20with%20shrink%20wrap%20fully%20intact.%20Faulty%20DVDs%2C%20however%2C%20will%20be%20replaced%20with%20a%20working%20version.%5Cn%3Cli%3EOpened%20decks%20of%20cards%20can%20only%20be%20returned%20if%20there%20is%20a%20printing%20error.%5Cn%3Cli%3EUnless%20the%20product%20is%20faulty%2C%20you%20must%20pay%20the%20shipping%20on%20returned%20items.%20If%20required%2C%20we%20will%20reimburse%20the%20shipping%20on%20faulty%20items%20so%20long%20as%20we%20approve%20the%20cost%20of%20the%20shipping%20before%20you%20send%20it%20(we%20will%20only%20pay%20standard%20shipping%20costs%20for%20faulty%20items.%20We%20will%20not%20cover%20express%20shipping%20costs%20such%20as%20UPS%20or%20USPS%20Priority).%5Cn%3Cli%3EAll%20products%20must%20be%20returned%2C%20intact%2C%20complete%20with%20packaging.%20We%20refuse%20the%20right%20to%20reserve%20the%20return%20of%20products%20that%20have%20been%20damaged%20in%20transit%2C%20or%20where%20the%20package%20has%20been%20damaged%20(including%20having%20shipping%20labels%20attached%20directly%20to%20the%20product%20packaging).%5Cn%3Cli%3EIf%20the%20product%20is%20not%20faulty%20and%20was%20sent%20with%20free%20shipping%2C%20we%20will%20charge%20you%20for%20the%20actual%20cost%20of%20shipping%20the%20product%20out%20to%20you.%5Cn%3Cli%3EProducts%20can%20be%20returned%20up%20to%20two%20months%20after%20purchase.%5Cn%3Cli%3EWe%20only%20accept%20returns%20from%20the%20original%20purchaser%20(i.e.%20if%20you%20sell%20the%20product%2C%20we%20cannot%20accept%20a%20return%20from%20your%20purchaser).%5Cn%3Cli%3EThe%20terms%20of%20this%20guarantee%20may%20change%20at%20any%20time.%22%7D%5D”][martfury_empty_space 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