Frequently Asked Questions
What are your business hours?
9AM - 6PM (Monday-Friday)
What are your response time on Emails.
Please allow 24-48 hours to get a response, 80% we answer your emails within 2 hours.
How long you been in business?
MagicShelf.ca started two years ago. We are part of CozyShelf eCommerce.
What Shipping Methods Are Available?
We ship using CanadaPost and UPS
Do You Ship Internationally?
Yes, we do.
How Long Will It Take To Get My Package?
Depends on the shipping type you request. Regular mail 5-10 business days within Canada and the USA. Express Mail 2-5 business days within Canada and the USA. Also, we offer next day shipping.
What Payment Methods Are Accepted?
We accept Visa, MasterCard, AMEX, GooglePay and ApplePay
Is Buying On-Line Safe?
Yes. Transactions processed through MagicShelf.ca are safe. We use the SSL (Secure Socket Layer) encryption standard. Use an SSL compliant browser such as Microsoft Internet Explorer, Firefox, Safari, or Google Chrome to conduct encrypted transactions through the MagicShelf.ca store.
In which currency the prices are listed?
We accept Canadian Dollars and US Dollars. If you are located in Canada the prices will be displayed in Canadian dollars, otherwise, all other countries will see the prices in US Dollars.
Order & Returns
Do we share the information?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction or order.
Do I need an account to place an order?
Yes, you are required to open an account to place an order. When you open an account you will able to track your shipped items, returns and get special promotions.
How Do I Track My Order?
All of the tracking information for your order will be added to your account, and you can view them in your account dashboard.